Terms & Conditions

This is the English version of our Terms & Conditions. The Hungarian version (Általános Szerződési Feltételek, https://www.andronia.com/aszf) prevails in case of any difference.

1. Who we are

Andronia Korlátolt Felelősségű Társaság (Andronia Kft., Andronia, we)
Registered office: Szobor utca 4, Building A, 7th floor, Door 702, 1138 Budapest, Hungary
Email: office@andronia.com

Further company details are in our Legal Notice.

2. Scope of this document

2.1. Section 6 applies to every visitor of the website.

2.2. We provide services to business clients only, and we conclude an individual contract with every client (the Client), which governs our work together. This document becomes part of that contract only if the contract expressly refers to it. In case of any difference, the individual contract prevails.

2.3. No service can be ordered or purchased through the website.

3. Our services

We build custom AI software, automate internal workflows, build client acquisition systems, set up AI compliance frameworks, and run AI training and workshops. The services are described at https://www.andronia.com/services. The content, fee and schedule of each engagement are set by the individual contract.

4. Payment

4.1. We issue electronic invoices. The fee, any advance and the payment deadline are set by the individual contract.

4.2. Fees can be paid:

• by bank transfer to the account stated on the invoice;
• through an online payment link we send individually, provided by Wise Europe SA (card, Apple Pay, Google Pay, or other methods Wise makes available);
• for recurring fees, through the payment system of Stripe Payments Europe Ltd.

4.3. Card details are handled solely by the payment provider (Wise or Stripe) under its own security standards. We never see or store card details.

5. Cancellation and refunds

Unless the individual contract provides otherwise, we proceed as follows.

5.1. Termination before handover. If the Client terminates a project contract before the result is handed over, we are entitled to the fee for work performed up to termination and to documented costs incurred. We refund any part of the advance already paid that exceeds this amount within 15 days.

5.2. Defective performance. If the result does not meet the requirements set out in the individual contract, we first correct it free of charge. If that is not possible or does not succeed, we grant a proportionate fee reduction and refund the corresponding part of the fee paid. The Client’s statutory warranty rights apply regardless.

5.3. Recurring services. Maintenance or retainer agreements can be terminated with 30 days’ notice, effective at the end of a billing period. Fees paid for the current period are not refunded, unless we failed to provide the service in that period for reasons attributable to us, in which case the pro-rata portion is refunded.

5.4. Trainings and workshops. If the Client cancels a training:

• more than 10 business days before the start: free of charge; the fee paid is refunded or, at the Client’s choice, credited to a new date;
• between 10 and 3 business days before the start: 50% of the fee is payable;
• within 3 business days of the start, or in case of no-show: the full fee is payable.

If we cancel a training, the fee paid is refunded in full or, at the Client’s choice, credited to a new date.

5.5. How refunds are paid. Refunds are made where possible through the same payment method the Client used (for card payments, to the same card), otherwise by bank transfer. If you have a question or dispute about a payment, please contact us directly at office@andronia.com before raising a chargeback with your card issuer.

6. Use of the website

6.1. The content of https://www.andronia.com (text, images, graphics, blog and guide materials) is protected by copyright. It may be quoted with attribution; any other use requires our prior written permission.

6.2. Content published on the blog and in the guide is general information and does not constitute individual professional or legal advice.

6.3. The AI assessment result is generated by artificial intelligence; it is for information only and does not constitute professional advice.

6.4. We are not responsible for the content of external websites linked from ours, and we do not guarantee uninterrupted availability of the website.

7. Data protection

We process personal data as described in our Privacy Policy.

8. Complaints and contact

For questions or complaints, contact us at office@andronia.com or by post at our registered office. We respond to every request in substance within 15 days.

9. Language and changes

9.1. This document is available in Hungarian and English. The Hungarian version prevails in case of any difference.

9.2. We publish changes to this document on the website with their effective date. Where an individual contract refers to this document, the version in force when the contract was concluded applies. Previous versions are available on request.